The way that Dunkin' Donuts in this small corner of Southwest Virginia has always been unimpressive. The problem is that they don't even use the lingo such as "light and sweet" for cream and sugar or just a plain "dark" meaning black. You actually have to tell them how much sugar and cream. The terms that are used in Dunkins' home state convey to the associate what kind of palate they have and seem to be able to make it perfect every time. The associates down here don't have that same training. Or I might be spoiled.
At any rate, I only buy their coffee once a year to see if anyone has made improvements and sadly not.
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